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Delivery & Returns

  • How long does delivery take?
    • Delivery within the UK is usually within 2 working days of your order being received.

      Europe and the rest of the world is around 3 days pending customs clearance.

  • Does GINA charge for delivery?
    • DELIVERY CHARGES

      UK – FREE
      Channel Islands – £10
      Europe – £15
      Rest of the world – £35

  • Can I track my order
    • An email will be sent on completion of your order giving full delivery details together with your tracking number.

  • What is your returns policy?
    • Please view our returns policy here

  • How do I cancel my order under the distance selling regulations?
    • The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund.

      The seven working days starts from the day after you receive your order.

      We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number.

      If you have already received your order, you will need to return all the items in the order.

      You will need to pay the cost of returning the order.

      The items must be in their original condition and will be inspected once we have received them.

  • Which couriers do you use ?
    • We use Deliver Plus and Royal Mail for deliveries within the UK and use Fedex and Royal Mail for everywhere else.

  • Your courier's website states that 'Job Number XXXXXXXX Does Not Exist'
    • If you are presented with this message it probably means that the courier's system has not yet been updated and you should check back after 6.00pm GMT.

  • Do I have to pay import charges?
    • You do not have to pay import charges as the prices shown online are the delivered prices, however local taxes may be applicable depending on your region.

  • Does GINA deliver to PO Boxes?
    • Due to shipping restrictions we are unable to ship to post office boxes. We recommend you provide a suitable shipping address where we can obtain a signature on delivery. This address should be your billing or corporate work address.

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