COVID-19 Policy



  • Any customer exhibiting signs of COVID-19 is kindly asked to refrain from entering.
  • A maximum of 6 persons can be in store at any time (including staff).
  • Staff will restrict entry, and adopt a one out, one in policy when necessary.
  • Customers must adhere to the 2-metre distance rule. Staff will control and advise when required.
  • All customers are encouraged to wear masks and gloves when in-store – these can be provided upon request.
  • Please sneeze or cough into a handkerchief or mask.
  • Hand sanitiser is available in-store for customer use.


  • Customers can touch shoes on display, either wearing gloves or by hand. Any handled product will be cleaned with disinfectant before being returned to display.
  • When trying on shoes, staff will place shoes on the floor, and distance from the customer. A pop sock will be provided. All products will be cleaned with disinfectant before being purchased or placed back into stock.
  • All customer returns and repairs will be cleaned with a disinfectant prior to being processed.


  • The shop floor receives a full anti-bacterial clean before opening and after closure each day.
  • All door handles are cleaned with a disinfectant after every use.
  • All display and counter surfaces are cleaned with disinfectant after every use.
  • The till point and card machine are cleaned with disinfectant after each use.


  • All staff wash hands on arrival at work and every time a customer is served, before eating, drinking, using facilities, etc.
  • Hand sanitiser is used by staff on a regular basis.
  • All staff wear masks and gloves, as per government advice.
  • All staff and stockroom areas are cleaned daily.