Any customer exhibiting signs of COVID-19 is kindly asked to refrain from entering.
A maximum of 6 persons can be in store at any time (including staff).
Staff will restrict entry, and adopt a one out, one in policy when necessary.
Customers must adhere to the 2-metre distance rule. Staff will control and advise when required.
All customers are encouraged to wear masks and gloves when in-store – these can be provided upon request.
Please sneeze or cough into a handkerchief or mask.
Hand sanitiser is available in-store for customer use.
Customers can touch shoes on display, either wearing gloves or by hand. Any handled product will be cleaned with disinfectant before being returned to display.
When trying on shoes, staff will place shoes on the floor, and distance from the customer. A pop sock will be provided. All products will be cleaned with disinfectant before being purchased or placed back into stock.
All customer returns and repairs will be cleaned with a disinfectant prior to being processed.
The shop floor receives a full anti-bacterial clean before opening and after closure each day.
All door handles are cleaned with a disinfectant after every use.
All display and counter surfaces are cleaned with disinfectant after every use.
The till point and card machine are cleaned with disinfectant after each use.
All staff wash hands on arrival at work and every time a customer is served, before eating, drinking, using facilities, etc.
Hand sanitiser is used by staff on a regular basis.
All staff wear masks and gloves, as per government advice.