Material & Care

If you have accidentally scuffed your heel or require your GINA style to be repaired we do offer the GINA Aftersales Service.

However, if your shoes are over a year old please email Customer Services at [email protected] as we may not have the components available to offer the repair.

Please send your repair back to GINA at the address below together with a note of your name, address and daytime telephone number to enable a member of our Customer Service Team to contact you on receipt. An assessment will be made of what we can offer on receipt – repairs usually take 3 weeks to complete:

After-Sales Department
104-106 Brantwood Road, Tottenham
N17 0XW

Repair Prices

Top pieces (pair) – £15
Re-heel (single including top pieces) – £45
Re-heel (pair including top pieces) – £90
Re-sole (pair) – £90
Re-sole (Platform only) – £40
Re-sole and re-heel (including top pieces) – £180
Platform, Platform sole and sole – £175
New socks £35

UK Shipping Charge is £7.50 – International Delivery on enquiry.

GINA products are made with carefully selected materials.

Protect from direct light, heat and rain. Should your item become wet, dry it immediately with a soft cloth.
We suggest to fill shoes with tissue paper to help maintain the shape and absorb humidity, then store in the provided flannel bag and box.
Clean with a soft, dry cloth or brush.