Privacy Policy

GINA is committed to protecting your privacy and maintaining the security of any personal information received from you.

Data Protection and Privacy

We do not sell, rent, or exchange your personal information with any third party for commercial reasons. We adhere to strict security procedures for the storage and disclosure of your information to prevent unauthorised access, in accordance with UK data protection legislation. Our registration number is ZA519155

Data Collection and Accuracy

We do not collect sensitive information about you unless you specifically and knowingly provide it. We capture data that you provide for order processing and, if opted in, for marketing purposes. If you use social login options to access our services, we may collect and store information from your social media profile as authorised by your social media account settings.

Data Deletion Requests

If you wish to request the deletion of your personal data, please contact us at [email protected]. We will acknowledge your request and take appropriate steps to delete your data, subject to any legal or regulatory obligations we may have. Note that we are required to retain certain personal data even after a deletion request in order to comply with legal obligations, honour our returns policy, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

Cookies

We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this from happening. Any information collected in this way can be used to identify you unless you change your browser settings. Manage cookie preferences here

Retention of Information

We will retain your information for as long as you remain a GINA customer and as long as necessary to fulfil our global legal obligations. If you decide to close your account, please contact our Customer Care team. We will retain necessary data for legal or regulatory reasons, including resolving disputes, preventing fraud, and enforcing our Terms & Conditions.

Contact Information

For any questions or concerns regarding this policy, or to exercise your rights related to your personal data, please contact us at [email protected].

Newsletter Subscriptions

You may unsubscribe at any time using the one-click unsubscribe link we include with any newsletter you receive.

hCaptcha

We use the hCaptcha security service (hereinafter "hCaptcha") on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation ("IMI"). hCaptcha is used to check whether user actions on our online service (such as submitting a login or contact form) meet our security requirements. To do this, hCaptcha analyses the behavior of the website or mobile app visitor based on various characteristics. This analysis starts automatically as soon as the website or mobile app visitor enters a part of the website or app with hCaptcha enabled. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long the visitor has been on the website or app, or mouse movements made by the user). The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the "invisible mode" may take place completely in the background. Website or app visitors are not advised that such an analysis is taking place if the user is not shown a challenge. Data processing is based on Art. 6(1)(b) of the GDPR: the processing of personal data is necessary for the performance of a contract to which the website visitor is party (for example, the website terms) or in order to take steps at the request of the website visitor prior to entering into a contract. Our online service (including our website, mobile apps, and any other apps or other forms of access offered by us) needs to ensure that it is interacting with a human, not a bot, and that activities performed by the user are not related to fraud or abuse. In addition, processing may also be based on Art. 6(1)(f) of the GDPR: our online service has a legitimate interest in protecting the service from abusive automated crawling, spam, and other forms of abuse that can harm our service or other users of our service. IMI acts as a "data processor" acting on behalf of its customers as defined under the GDPR, and a "service provider" for the purposes of the California Consumer Privacy Act (CCPA). For more information about hCaptcha’s privacy policy and terms of use, please visit the following links: https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms