Please note that GINA will offer either an exchange or refund for any styles purchased through our online shopping site, apart from those styles purchased through GINA Couture, once returned unworn, with all the original packaging and receipt within 14 days of purchase.
Refunds for styles returned are usually issued on the day that they are received back to us and your refund will leave our account. However, the payment may take between 1-5 working days to appear back into your account depending on your service provider policy. Please note that we do not refund any shipping charges incurred at the time of purchase.
We support sustainability and would like to influence a positive change inviting everyone to move away from the current cycle of purchasing and returning and to be more conscious of the impact such a cycle is having on our environment. To support this we do not offer free returns. It is entirely up to you how you return your order however we would strongly advise you to have your parcel insured when sending, as we will not credit for goods that are lost or damaged in transit. The majority of our UK based customers use Royal Mail Special Delivery as this service also offers a swift delivery – the cost of this service is minimal and is payable at the Post Office Counter at the time of posting. Our overseas customers prefer to use Aramex, FedEx, DHL or similar – please list your return as ‘Unwanted Order ’.
Please ensure you obtain proof of postage when returning your unwanted order and send to:
GINA, 104-106 Brantwood Road, Tottenham, London N17 0XW, United Kingdom