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  • Is this website secure?
    • Gina Shoes Ltd takes your security very seriously and encrypts consumer data, such as credit card numbers, when you order directly through the website. We transfer the encrypted data over the Internet using secure socket layer (SSL) 256 bit technology so that your online shopping experience is safe and secure. We know of no documented cases of credit card fraud using our shopping system over the Internet.

  • I have forgotten my password...
    • If you have forgotten your password you can have your details sent to the email address on file.

      Simply go to the login page (at the top right of the screen) and choose the forgotten password link, here you may enter your email address and your password will be emailed to you.

  • Can I get a shoe made in a specific colour?
    • If you are certain of your size, we can manufacture most of our styles in any colour combination. There is an additional charge for this service. We would strongly suggest that you visit one of our stores for this service where you’ll find staff who are specially trained in taking couture orders.

      More information can be found in our couture section.

  • How do I search for an item?
    • Browse through what’s available, select a category from the top Shoes, Boots etc.

      You can then narrow your search by selecting colour etc from the options on the left-hand side of the page.

      Found what you want? Add to your shopping bag and when you are done shopping, follow the instructions on screen to complete your order.

  • Can you give me more information about your products?
    • We try to give you as much useful info as we can about all our products, including:

      • A detailed description
      • Lots of pictures
      • How the sizing works
      • How to care for your item

      If there is other information you feel should be available, let us know.

  • What happens if I check the 'Remember me on this device' when I log in?
    • You can log in to your account automatically by checking 'Remember me on this device' on the log in page.

      When you check the box and log in, GINA sets a cookie to remember you when you return to the site from the same computer. The cookie lasts for one month, after which time you will need to login again. To disable the cookie, just click 'Sign out' at the top of the page.

  • What if you do not have my size available?
    • If you have ordered a style from any of our collections and your size is not in stock we will contact you to reserve a pair when next available or we give you the choice to cancel your order.

  • Can I order over the phone?
    • If you would prefer to place your order by telephone, you may do so by calling our online Customer Care team on +44 (0) 208 885 7500, during UK business hours.